Refund policy

I ♥ Statement sells statement-conversion credits (single statements and 5- or 20-statement packs) through Razorpay. There is no subscription — you pay once per purchase.

When you're entitled to a refund

• The conversion fails. A single-statement purchase pays to unlock a result you can already see a preview of; a credit pack only deducts a credit after a statement has been successfully processed. If a payment is captured but you never receive a usable result — for example due to a technical error on our end — you are entitled to a full refund.
• Duplicate or erroneous charge. If you were charged twice for the same purchase, or charged an incorrect amount, we'll refund the difference.

When a refund isn't offered

Once a statement has been successfully converted and you've downloaded or viewed the result, that credit or purchase is considered fulfilled. Unused credits in a 5- or 20-statement pack don't expire, so there's no need to request a refund for credits you simply haven't used yet.

How to request one

Email contact@buildzero.studio with the email address used at checkout and the approximate date of the charge. Approved refunds are issued back to the original payment method via Razorpay, typically within 5–7 business days.